Terms of Service

Please read these Terms of Service carefully before using the website located at irizhferries.com or availing of any services provided by Irish Ferries. By accessing or using our website and services, you confirm that you have read, understood, and agree to be bound by these Terms of Service in their entirety. If you do not agree to these terms, you must immediately cease using our website and services.

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and Irish Ferries ("Company", "we", "us", or "our"), governing your access to and use of the website irizhferries.com (the "Website") and all associated services, products, features, content, and functionality offered by the Company (collectively, the "Services").

By accessing the Website, creating an account, making a booking, or otherwise interacting with our Services, you acknowledge that:

• You are at least 18 years of age or have the consent of a parent or legal guardian;
• You have the legal capacity and authority to enter into these Terms;
• You have read and understood these Terms in full; and
• You agree to comply with all applicable laws and regulations, including Irish law, European Union regulations, and any other relevant legislation.

If you are accessing or using our Services on behalf of a company, organisation, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and references to "you" shall include both you personally and that entity.

These Terms should be read in conjunction with our Privacy Policy and any other policies published on our Website from time to time, all of which are incorporated herein by reference.

2. Description of Services

Irish Ferries provides a range of maritime passenger and freight transport services, as well as associated ancillary services. Our Services include, but are not limited to:

• Passenger Ferry Services: The transport of passengers across designated sea routes, including but not limited to routes between Ireland, the United Kingdom, and continental Europe;
• Vehicle Transport: The transportation of private vehicles, motorcycles, caravans, and commercial vehicles on scheduled ferry crossings;
• Freight Services: Commercial freight and cargo transport services offered on selected routes;
• Online Booking: Facilities available via the Website for passengers and freight customers to search for, select, and purchase ferry tickets and related add-ons;
• Customer Account Services: The ability to create and manage a personal or business account on our Website;
• Loyalty and Promotional Programmes: Membership schemes, discounts, and promotional offers available to eligible customers;
• Onboard Services: Catering, accommodation, retail, and entertainment facilities available to passengers during crossings;
• Ancillary Services: Travel insurance (provided by third-party providers), travel information, and other services linked to or facilitated through our Website.

The availability, schedules, routes, pricing, and specific features of our Services are subject to change at any time without prior notice, in accordance with operational and commercial requirements. We reserve the right to modify, suspend, or discontinue any aspect of our Services at our sole discretion.

Any descriptions of services, routes, or products published on our Website are provided for informational purposes only and do not constitute a contractual offer unless confirmed by a written booking confirmation issued by us.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a user of our Website and Services, you agree to:

• Provide accurate, complete, and current information when creating an account, making a booking, or submitting any form on the Website;
• Maintain the confidentiality of your account credentials and notify us immediately of any unauthorised use of your account;
• Comply with all applicable Irish laws, EU regulations, and the laws of any jurisdiction through which you travel;
• Comply with all safety instructions, crew orders, and operational regulations applicable to your ferry crossing;
• Ensure that any vehicle you bring on board meets the relevant safety and legal requirements for transportation;
• Present valid travel documentation, including passports, visas, or any other documentation required for your journey;
• Arrive at the port of embarkation at the times specified in your booking confirmation; and
• Treat our staff, crew, and other passengers with respect and courtesy at all times.

3.2 Prohibited Activities

You must not, under any circumstances, use our Website or Services to:

• Engage in any unlawful activity, including but not limited to fraud, money laundering, smuggling, or the transport of prohibited goods;
• Transmit, distribute, or publish any content that is defamatory, obscene, offensive, harmful, or infringes the rights of any third party;
• Introduce viruses, malware, spyware, ransomware, or any other malicious software or code into our systems;
• Attempt to gain unauthorised access to our Website, servers, databases, or any connected networks;
• Carry out denial-of-service attacks or any other actions that may disrupt or impair the availability or functionality of our Website;
• Scrape, harvest, or extract data from our Website using automated tools, bots, or scripts without our express written consent;
• Impersonate any person or entity, or falsely represent your affiliation with any person or organisation;
• Use our Website or Services for commercial purposes not authorised by us, including reselling tickets without our prior written approval;
• Violate any applicable laws, rules, or regulations, including those relating to consumer protection, data protection, and maritime safety; or
• Engage in any conduct that may damage the reputation or commercial interests of Irish Ferries.

We reserve the right to investigate suspected violations of these Terms and to take appropriate action, including suspension or termination of your account, refusal of service, and/or referral of matters to the relevant authorities.

4. Intellectual Property Rights

All content published on or accessible through the Website, including but not limited to text, graphics, logos, images, photographs, audio and video clips, data compilations, software, and the overall design and layout of the Website (collectively, "Intellectual Property"), is owned by or licensed to Irish Ferries and is protected under applicable intellectual property laws, including the Copyright and Related Rights Act 2000 (Ireland), EU Directive 2019/790 on Copyright in the Digital Single Market, and other relevant legislation.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and its content solely for your personal, non-commercial use in connection with our Services. This licence does not permit you to:

• Copy, reproduce, republish, upload, post, transmit, or distribute any content from the Website without our prior written consent;
• Modify, adapt, translate, create derivative works from, or reverse engineer any part of the Website or its content;
• Remove or alter any copyright notices, trademarks, or proprietary markings present on or in the Website;
• Use any content from our Website for commercial purposes without our express written authorisation; or
• Frame or mirror any portion of the Website on any other website or digital platform.

The Irish Ferries name, logo, and all associated trademarks, service marks, and trade names are registered or unregistered trademarks of the Company. Unauthorised use of our trademarks is strictly prohibited and may constitute an infringement of applicable trademark law.

If you believe that any content on our Website infringes your intellectual property rights, please contact us at [email protected] with full details of the alleged infringement.

5. Booking, Payment, and Cancellation Terms

5.1 Booking Process

When you complete a booking through our Website, you are making an offer to purchase the selected services at the stated price. A booking is only confirmed when you receive a written booking confirmation from us by email. We reserve the right to decline any booking at our sole discretion.

It is your responsibility to carefully review your booking details prior to confirmation, including travel dates, routes, passenger information, vehicle details, and any selected add-ons. Amendments to confirmed bookings may be subject to administrative fees and changes in fare pricing.

5.2 Pricing and Payment

All prices displayed on the Website are quoted in Euro (€) unless otherwise stated, and include applicable Value Added Tax (VAT) in accordance with Irish and EU VAT legislation. We accept payment via credit card, debit card, and other electronic payment methods as displayed at the time of booking.

Prices are dynamic and subject to change at any time until the point of booking confirmation. The price applicable to your booking is the price confirmed at the time of purchase as displayed on your booking confirmation document.

All payments are processed securely in accordance with the Payment Card Industry Data Security Standard (PCI DSS). We do not store your full card details on our systems.

5.3 Cancellation and Consumer Rights

In accordance with the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013, which implements EU Directive 2011/83/EU on consumer rights into Irish law, consumers may have the right to cancel certain contracts within 14 days of conclusion (the "cooling-off period"). However, please note that the right of withdrawal may not apply to transport service contracts where a specific date or period of performance has been agreed, pursuant to Article 16(l) of the Directive.

Our specific cancellation and refund policy for ferry bookings is set out in our Cancellation Policy, which forms part of these Terms. Cancellation fees may apply depending on the time of cancellation relative to the scheduled departure date.

6. Limitation of Liability

To the fullest extent permitted by applicable Irish and EU law, Irish Ferries, its directors, officers, employees, agents, partners, and licensors shall not be liable for:

• Any indirect, incidental, special, consequential, punitive, or exemplary damages arising out of or in connection with your use of, or inability to use, our Website or Services;
• Loss of profits, loss of revenue, loss of data, loss of goodwill, or any other economic loss, whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise;
• Any loss or damage arising from delays, cancellations, or disruptions to ferry services caused by adverse weather conditions, technical failures, industrial action, port closures, force majeure events, or circumstances beyond our reasonable control;
• The accuracy, completeness, or currency of any information provided on the Website;
• Any unauthorised access to or alteration of your data arising from circumstances beyond our reasonable control; or
• Any damage to or loss of property, including vehicles, during the course of transport, except where such damage or loss results directly from our proven negligence.

Where our liability cannot be excluded by law, including under the Athens Convention relating to the Carriage of Passengers and their Luggage by Sea (as incorporated into EU law by Regulation (EC) No 392/2009), our total liability to you in respect of any claim shall be limited to the amount paid by you for the specific service giving rise to the claim, or such other limit as may be prescribed by applicable mandatory legislation.

Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under Irish law.

7. Disclaimers

Our Website and Services are provided on an "as is" and "as available" basis, without any warranties of any kind, express or implied. To the maximum extent permitted by law, we expressly disclaim all warranties, including but not limited to:

• Implied Warranties: Including implied warranties of merchantability, fitness for a particular purpose, satisfactory quality, and non-infringement;
• Accuracy of Information: We do not warrant that the content on our Website is accurate, complete, up-to-date, or free from errors or omissions;
• Uninterrupted Access: We do not warrant that the Website will be available at all times, free from technical errors, viruses, or other harmful components, or that defects will be corrected;
• Third-Party Content: Our Website may contain links to third-party websites or services. We do not endorse, control, or take responsibility for the content, privacy practices, or terms of any third-party websites. Your use of third-party websites is entirely at your own risk;
• Travel Information: Information provided regarding travel routes, schedules, port facilities, and visa requirements is provided for general guidance only. You are solely responsible for verifying the accuracy and currency of such information and ensuring that you comply with all applicable travel and immigration requirements.

The Consumer Protection Act 2007 and the Sale of Goods and Supply of Services Act 1980 (as amended) provide you with certain statutory rights that cannot be excluded by contract. Nothing in this disclaimer section is intended to limit or exclude those statutory rights.

8. Indemnification

You agree to fully indemnify, defend, and hold harmless Irish Ferries and its respective directors, officers, employees, agents, contractors, licensors, and successors from and against any and all claims, demands, actions, proceedings, losses, damages, costs, expenses (including reasonable legal fees), and liabilities of any kind arising out of or in connection with:

• Your use of or access to our Website or Services;
• Any breach by you of these Terms or any applicable law or regulation;
• Any content, information, or data you submit, post, or transmit through our Website;
• Your infringement of any intellectual property, privacy, or other rights of any third party;
• Any wilful misconduct, negligence, or fraudulent act by you; or
• Any claim by a third party arising from your use of our Services, including damage caused by your vehicle or personal property to third parties or Company property.

We reserve the right, at our own expense, to assume exclusive defence and control of any matter otherwise subject to indemnification by you. In such cases, you agree to cooperate fully with our defence of such claims and not to settle any such matter without our prior written consent.

9. Force Majeure

Irish Ferries shall not be liable for any failure or delay in the performance of its obligations under these Terms where such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to:

• Adverse weather conditions, storms, fog, or other meteorological events;
• Acts of God, natural disasters, earthquakes, or floods;
• Acts of war, terrorism, civil unrest, riots, or governmental actions;
• Industrial action, strikes, or labour disputes involving third parties;
• Port closures, traffic management decisions, or restrictions imposed by harbour authorities;
• Epidemics, pandemics, or public health emergencies declared by competent authorities;
• Failure of telecommunications networks, internet connectivity, or power supply; or
• Regulatory changes, new legislation, or orders issued by government bodies that materially affect our ability to operate.

In the event of a force majeure situation affecting your scheduled crossing, we will make reasonable efforts to notify you promptly and, where possible, offer alternative arrangements or refunds in accordance with applicable consumer protection law and EU passenger rights regulations.

10. Privacy and Data Protection

Irish Ferries is committed to protecting the privacy and personal data of all users of our Website and Services. The collection, processing, storage, and use of personal data are governed by our Privacy Policy, which complies with the following applicable legislation:

• The General Data Protection Regulation (EU) 2016/679 ("GDPR");
• The Data Protection Acts 1988–2018 (Ireland);
• The ePrivacy Directive 2002/58/EC (as implemented in Ireland); and
• Any subsequent amendments, implementing measures, or successor legislation.

The Data Protection Commission (DPC) is the supervisory authority responsible for overseeing data protection compliance in Ireland. You have the right to lodge a complaint with the DPC at any time if you believe that your personal data has been processed in a manner that does not comply with applicable data protection law.

By using our Website and Services, you acknowledge that you have read and understood our Privacy Policy and consent to the processing of your personal data in accordance therewith.

11. Governing Law and Jurisdiction

These Terms of Service and any dispute, claim, or matter arising out of or in connection with these Terms, including their formation, interpretation, performance, or enforceability, shall be governed by and construed in accordance with the laws of Ireland, without regard to its conflict of law provisions.

You irrevocably agree that the courts of Ireland shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter, save that we reserve the right to bring proceedings against you in any other jurisdiction where you are domiciled or where your conduct giving rise to a claim has taken place.

Nothing in this clause shall limit the rights of consumers to bring claims before the courts of their country of habitual residence where such rights are granted by applicable mandatory EU consumer protection legislation, including but not limited to Council Regulation (EC) No 44/2001 (Brussels I Regulation) and its successor instruments.

These Terms are also subject to applicable EU regulations governing maritime passenger rights, including Regulation (EU) No 1177/2010 concerning the rights of passengers when travelling by sea and inland waterway.

12. Dispute Resolution

12.1 Informal Resolution

In the event of any dispute, complaint, or concern arising from your use of our Website or Services, we encourage you to contact us in the first instance to seek an informal resolution. Please reach out to our customer service team at [email protected] with full details of your complaint. We will endeavour to respond to your complaint within 10 business days and to resolve the matter to your satisfaction within 30 days of receipt.

12.2 Alternative Dispute Resolution

If we are unable to resolve a dispute informally, you may have the right to use alternative dispute resolution (ADR) mechanisms. In accordance with EU Directive 2013/11/EU on consumer ADR and Regulation (EU) No 524/2013 on online dispute resolution, consumers may submit complaints through the European Commission's Online Dispute Resolution (ODR) platform, accessible at: https://ec.europa.eu/consumers/odr.

Additionally, consumers in Ireland may seek assistance from the following bodies:

• Competition and Consumer Protection Commission (CCPC) — providing consumer information and assistance;
• Commission for Aviation Regulation — for matters relating to passenger rights on applicable routes;
• Small Claims Court — for claims not exceeding €2,000, providing a low-cost resolution mechanism under the Courts Service of Ireland.

12.3 Arbitration

For commercial disputes between business users and Irish Ferries, where the parties are unable to reach an informal resolution, either party may refer the dispute to binding arbitration under the Arbitration Act 2010 (Ireland), which adopts the UNCITRAL Model Law on International Commercial Arbitration. Such arbitration shall be conducted in Dublin, Ireland, in the English language.

13. Term and Termination

13.1 Duration

These Terms come into effect from the moment you first access our Website or use our Services and shall remain in full force and effect for as long as you continue to use the Website or Services, unless terminated earlier in accordance with these Terms.

13.2 Termination by You

You may terminate your relationship with us at any time by ceasing to use our Website and Services and, where applicable, by closing your account. Termination of your account does not affect any existing bookings, outstanding payment obligations, or any rights and liabilities that have accrued prior to termination.

13.3 Termination by Us

We reserve the right to suspend, restrict, or terminate your access to our Website and Services, with or without notice, if:

• You breach any provision of these Terms;
• We reasonably suspect fraudulent, abusive, or illegal activity on your account;
• We are required to do so by law or order of a competent authority;
• We decide, at our sole discretion, to discontinue all or part of our Services; or
• Your use of the Website or Services poses a risk to the safety, security, or integrity of our systems or other users.

13.4 Effect of Termination

Upon termination, all licences and rights granted to you under these Terms shall immediately cease. Provisions of these Terms that by their nature should survive termination, including sections relating to intellectual property, limitation of liability, indemnification, governing law, and dispute resolution, shall continue to apply after termination.

14. Changes to These Terms

We reserve the right to update, amend, or replace these Terms of Service at any time in response to changes in applicable law, regulatory requirements, our business practices, or for any other reason we deem appropriate. Any changes will be published on this page with a revised "Last Updated" date.

Where changes are material, we will make reasonable efforts to provide you with prior notice, which may include displaying a notice on our Website or sending an email to registered account holders. It is your responsibility to review these Terms periodically to stay informed of any updates.

Your continued use of our Website or Services following the publication of updated Terms constitutes your acceptance of and agreement to be bound by the revised Terms. If you do not accept the revised Terms, you must immediately cease using our Website and Services.

15. Severability

If any provision of these Terms is found by a court, tribunal, or other competent authority to be invalid, unlawful, void, or unenforceable under applicable law, that provision shall be deemed severed from these Terms to the minimum extent necessary and shall not affect the validity and enforceability of the remaining provisions, which shall continue in full force and effect.

Where a provision is found to be partially invalid or unenforceable, the parties agree that the offending part shall be modified to the minimum extent necessary to make it valid and enforceable, while preserving the original intent of the parties as closely as possible.

16. Entire Agreement

These Terms of Service, together with our Privacy Policy, Cancellation Policy, and any other policies or notices published on the Website, constitute the entire agreement between you and Irish Ferries with respect to your use of the Website and Services, and supersede all prior negotiations, representations, warranties, and understandings between the parties relating to the same subject matter.

No failure or delay by either party in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy. A waiver of any breach of these Terms shall not be construed as a waiver of any subsequent breach of the same or any other provision.

17. Third-Party Rights

These Terms do not confer any rights on any third party. Nothing in these Terms is intended to create, or shall be construed as creating, any right enforceable by any person who is not a party to these Terms, whether under the Contracts (Rights of Third Parties) Act or otherwise, except that this clause does not affect any right or remedy of a third party that exists or is available apart from these Terms.

18. Assignment

You may not assign, transfer, or sub-contract any of your rights or obligations under these Terms without our prior written consent. We reserve the right to assign, transfer, or sub-contract our rights and obligations under these Terms, in whole or in part, to any affiliate, successor entity, or third party, including in connection with a merger, acquisition, corporate restructuring, or sale of assets, provided that such assignment does not adversely affect your rights under these Terms.

19. Language

These Terms of Service are drafted in the English language. In the event of any inconsistency or discrepancy between the English version and any translated version of these Terms, the English language version shall prevail and take precedence in all respects.

20. Contact Information

If you have any questions, concerns, or complaints regarding these Terms of Service or your use of our Website and Services, please do not hesitate to contact us using the details below:

We aim to respond to all written enquiries within 5 business days. For urgent matters relating to an imminent sailing or booking, please contact us by telephone or email as provided on our Website.

These Terms of Service were last reviewed and updated on May 12, 2026. Irish Ferries reserves the right to amend these Terms at any time. Continued use of the Website following any such amendment constitutes acceptance of the revised Terms.